Efficient Client Service

Mangos

"We do a lot of our business with out-of-town clients. We first started using WorkZone to demonstrate that a non-local agency could provide even better service than an agency right down the street. And with WorkZone, we've done that. I recently got a great compliment from a client who said that, even though we're halfway across the world, we've provided his firm with better service than the local office of one of the big public agencies that he used to work with. His people can access work any hour of the day, even when they're out of the office or we are. Surprisingly, we now have local clients, right down the street from us, who are among the heaviest users of WorkZone. Like our out-of-town clients, our local clients like the convenience of accessing information according to their time schedules, instead of ours.

WorkZone also makes life easier for my people at the agency. We recently did a project for a large travel agency. They wanted to get feedback on a new web-based product offering they were about to roll out. We used WorkZone and conference calls to conduct online focus groups with travel agents and their customers all around the world, without leaving our offices. In three days, we were able to do the work that would have taken us three weeks, saving not only lots of time, but also a great deal of money for the client. Just as important, I saved three weeks of grueling travel for my people; I can't put a price on how valuable that is, and how much my employees appreciate it. I know that we're much more efficient at client service than we used to be."

Bill Gast, President and CEO
Mangos

To see WorkZone in action, give us a call at 866-967-5966 (610-275-9861 outside U.S./Canada) or sign up for a personal demonstration of WorkZone.

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