Efficient Client Service
Mangos

"We do a lot of our business with out-of-town clients. We first started using WorkZone to
demonstrate that a non-local agency could provide even better service than an agency right
down the street. And with WorkZone, we've done that. I recently got a great compliment
from a client who said that, even though we're halfway across the world, we've provided
his firm with better service than the local office of one of the big public agencies that
he used to work with. His people can access work any hour of the day, even when they're
out of the office or we are. Surprisingly, we now have local clients, right down the street
from us, who are among the heaviest users of WorkZone. Like our out-of-town clients, our
local clients like the convenience of accessing information according to their time
schedules, instead of ours.
WorkZone also makes life easier for my people at the agency. We recently did a project for
a large travel agency. They wanted to get feedback on a new web-based product offering
they were about to roll out. We used WorkZone and conference calls to conduct online
focus groups with travel agents and their customers all around the world, without
leaving our offices. In three days, we were able to do the work that would have taken
us three weeks, saving not only lots of time, but also a great deal of money for the
client. Just as important, I saved three weeks of grueling travel for my people; I can't
put a price on how valuable that is, and how much my employees appreciate it. I know that we're much more
efficient at client service than we used to be."
Bill Gast, President and CEO
Mangos
To see WorkZone in action, give us a call at 866-967-5966 (610-275-9861 outside U.S./Canada) or
sign up for a personal
demonstration of WorkZone.
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